Shipping policy

At Zuri, we commit to processing your order as swiftly as possible. Here are the key aspects of our shipping policy:

Order Processing: We ship products only after the order is confirmed and payment is fully processed. We utilize third-party shipping services to deliver orders across India.
Manufacturing Time: All products are dispatched post-completion of manufacturing. The estimated time for dispatch ranges from 10 to 30 working days, depending on the specific product and manufacturing conditions.
Notification: Updates on your order, including dispatch details, will be communicated via email or SMS after the product is shipped.
Tracking and Complaints: Tracking information is provided post-dispatch. Please note that shipment-based complaints must be raised within 2 days from the date of dispatch. For any issues upon receipt, please report them within 24 hours.
Minimum shipping days : 10
Maximum shipping days : 20

Unforeseen Delays: Delays may occur due to unforeseen circumstances such as natural calamities, power cuts, or disruptions during peak holiday seasons in North India (August, September, and October), including during Diwali and Durga Puja.
Non-Acceptance of Damaged Packages: If the product package appears damaged upon delivery, please do not accept it. Instead, initiate a return by providing a detailed video showing the condition of the package upon arrival.

Customer Support Hours: Available from Monday to Friday between 10:30 AM to 1:30 PM and 2:30 PM to 6:30 PM.
- Contact Number: +91 8891643808
Support Services Include: Handling payment issues, order complaints, general inquiries, international shipping queries, and customization requests.

Holidays: No shipments or deliveries occur on Saturdays, Sundays, public holidays, during any hartal, natural disasters, or power cut days in regions including Surat, Kolkata, and Ernakulam.
Commitment to Service: If you do not receive your product within the promised timeframe, please reach out to us via our support number for assistance.

Zuri values your trust and patience and aims to ensure your satisfaction with every purchase. Thank you for choosing Zuri for your fashion needs.