Refund policy

Refund and Return Policy for Zuri

Overview

At Zuri, we strive to ensure that every purchase meets the high standards of our customers. However, due to the specialised nature of our products, we have specific guidelines for returns and refunds. Please review the details below to understand our policies.

Return Eligibility

Returns are accepted only under the following conditions:

  • Defective Products: If the product is defective upon arrival, please contact us immediately.
  • Damages: If your order arrives damaged, report the issue within 24 hours of receipt.
  • Incorrect Item: If you receive an item different from what was ordered, notify us promptly for a resolution.
  • The timeline for such returns will be 10-14 working days

To initiate a return, you must provide a detailed video of unboxing the item, showcasing the issue for which the return is requested.

Non-returnable Items

Returns will not be accepted for:

  • Size or Color Changes: Changes to size or color after order placement cannot be accommodated.
  • Order Cancellations: Once an order is placed, it cannot be cancelled.

Refund Policy

Refunds are issued only under the following scenarios:

  • Eligible Returns: Upon successful return and inspection of the product, refunds will be processed to the original method of payment.
  • Faulty Items: If a defect or damage is confirmed, a full refund will be issued.
  • The timeline for such refunds will be 10-14 working days

Shipping and Delivery

  • Domestic Delivery: We ship to locations across India that are accessible via our shipping partners.
  • International Shipping: Available with additional charges, applicable to all countries covered by our shipping partners.
  • Delivery Times: Dispatch times vary based on payment completion (domestic and international).
  • Shipping Charges: Determined by the weight and delivery method of the order. Additional fees may apply for deliveries to remote areas or for oversized items.
Regional Shipping Rates:
  • North India: Rs. 130
  • South India: Rs. 100
  • Within Kerala: Free

All shipping charges are subject to GST.

Additional Information

  • Complaints and Issues: Any shipping or product issues must be reported within 30 days from the product dispatch date. After this period, complaints will not be entertained.
  • Contact Information: For further inquiries or clarifications, please contact our support team via our support portal.

By making a purchase from Zuri, you agree to adhere to these return and refund policies. We are committed to ensuring your satisfaction and appreciate your understanding in these matters. Thank you for shopping with Zuri, where tradition blends with contemporary fashion.